Privacy Policy

1. Introduction

Penny Lane Tuition ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data when you use our tuition services or visit our website.

Penny Lane Tuition is operated by Abigail Neal, based in Liverpool, UK. For any questions about this policy, please contact us at pennylanetuition@gmail.com.

2. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and home address
• Child Information: Name, date of birth, school year, and learning needs
• Session Records: Attendance, progress notes, and assessment data
• Financial Information: Invoices and payment records
• Communications: Messages and correspondence with us

3. How We Use Your Information

We use your personal data for the following purposes:

• Providing tuition services to your child
• Planning and preparing lessons
• Tracking progress and creating reports
• Sending invoices and managing payments
• Communicating about sessions and scheduling
• Responding to enquiries
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide tuition services you have requested
• Legitimate Interests: To manage our business and improve our services
• Legal Obligation: To comply with tax and accounting requirements
• Consent: Where you have given specific consent for a purpose

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

• Service Providers: Companies that help us deliver our services (e.g., payment processors, hosting providers)
• Legal Authorities: Where required by law or to protect our rights

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and data is stored on secure, GDPR-compliant servers.

7. Data Retention

We retain your personal data only for as long as necessary:

• Active Clients: Data is retained while you are using our services
• Former Clients: Records are kept for 7 years after your last session (for tax purposes)
• Enquiries: Contact form submissions are retained for 2 years if no booking is made

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request your data in a machine-readable format
• Right to Object: Object to certain types of processing

To exercise any of these rights, please contact us at pennylanetuition@gmail.com. We will respond to your request within 30 days.

9. Cookies

Our website uses essential cookies to ensure functionality (such as keeping you logged in). We do not use advertising or tracking cookies. By using our website, you consent to the use of essential cookies.

10. Children's Privacy

We collect information about children only with parental or guardian consent for the purpose of providing tuition services. Parents and guardians can access, update, or request deletion of their child's information at any time.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.